Position Summary

The Compliance Coordinator supports the Bank’s regulatory compliance program by assisting with monitoring, testing, documentation, training, and examination support activities. This position helps ensure the institution’s adherence to applicable federal, state, and local consumer protection laws and regulations, as well as internal policies and procedures. The role plays a key part in maintaining a strong culture of compliance and examination readiness across all operational and lending areas.

Essential Duties and Responsibilities

Regulatory Compliance Oversight

• Assist in the implementation and maintenance of compliance policies, procedures, and internal controls aligned with applicable banking laws and regulations.
• Perform ongoing compliance monitoring and testing across operational, deposit, and lending functions.
• Conduct regulatory research and stay informed of regulatory changes, guidance, and enforcement trends.
• Assist with compliance risk assessments to identify regulatory gaps and recommend corrective action plans.

Examinations, Audits & Reporting

• Assist in the coordination and management of regulatory examinations and external/internal audits.
• Prepare and organize documentation, tracking logs, and response materials for examiners and auditors.
• Assist in preparing Compliance and Audit Committee reports, summaries, and meeting materials, including drafting minutes when required.
• Maintain comprehensive and well‑organized compliance records and supporting documentation.

Complaint Management

• Assist with consumer complaint intake, tracking, documentation, investigation support, and escalation in accordance with regulatory requirements.
• Support trend analysis and reporting related to complaints and compliance issues.

Training & Communication

• Assist in the development, coordination, and tracking of compliance training programs for employees.
• Maintain training records and ensure required compliance training is completed on schedule.
• Support internal communication efforts related to compliance expectations and regulatory updates.

Marketing & Product Compliance

• Review marketing and advertising materials for compliance with applicable consumer protection regulations.
• Maintain evidence of approvals and required disclosures.

Third‑Party Risk Management

• Support the administration and maintenance of the Bank’s third‑party/vendor management program from a compliance perspective.
• Assist with due diligence documentation, contract reviews, and ongoing vendor compliance monitoring.

General Compliance Support

• Provide day‑to‑day support to the Compliance Department and management.
• Perform other compliance‑related duties as assigned to support organizational needs.

Qualifications

Education and Experience

• Bachelor’s degree or equivalent combination of education and experience.
• One (1) or more years of bank‑related compliance experience and/or training preferred.
• Proficiency in Microsoft Word and Excel with strong attention to detail and organizational skills.

Knowledge, Skills & Abilities

• Working knowledge of federal and state consumer banking regulations.
• Ability to read, analyze, and interpret laws, regulations, and regulatory guidance.
• Strong written and verbal communication skills, including report writing.
• Ability to manage multiple tasks, meet deadlines, and work independently.
• Spanish language skills are a plus.

Work Environment & Physical Demands

• Office environment with standard business equipment.
• Primarily sedentary with occasional standing and walking; ability to lift up to 25 pounds as needed.